Patient Satisfaction Survey Results

We want to thank everyone who completed a patient satisfaction survey. We value your opinion and have received some great suggestions on ways of improving so that we can continue to provide the best and most effective care.

Darien Survey Results

Here are a few of the responses we received:

  • “We’re extremely satisfied with the care our children receive. Any calls I make with concerns are promptly returned. Also, every time we need a same day sick appointment we are always accommodated without hesitation.”
  • “For the last 13 years we have only received outstanding care from all the staff here.”
  • “I like that my kids can get the flu shot at the same time as my daughter’s annual checkup. It is very helpful and convenient.”
  • “The staff is wonderful, caring and very helpful.”

96% of patients surveyed were satisfied with the ability to see a doctor when needed.

92% of patients surveyed were satisfied with the ability to reach the office by phone or to receive a return call when needed.

91% of patients surveyed were very satisfied with the quality of instructions and information offered to them by the doctors in regards to diagnosis, treatment, medication and follow-up care.

95% of patients surveyed were very satisfied with the overall care received through this office.

There is always room for improvement! We strive for patients to be very satisfied. Of our surveyed patients, 18% were somewhat satisfied to unhappy with their inability to get an appointment with their preferred provider for a well visit.

As a result, we are concentrating our efforts on educating and assisting our parents by text/emailing recall messages to be able to make their child(ren)’s well appointment with their preferred provider. The July 2016 survey told us that patients were unhappy with their inability to schedule appointments further than 2-3 months in advance. We changed our process to a 4 month window which greatly improved patient satisfaction. Currently, when the appointment schedule becomes available, we send an email alert to patients. This has been helpful but if the parent is not signed up through our website for email alerts, they do not receive the email. Our plan is to use the recently implemented text/email recall system to contact parents for each of their children 3 months before their annual well check-up is due. Our hope is this reminder will prompt parents to contact us to make the appointment while all doctors have availability 3 months in advance. Additionally, we will post a reminder on the bulletin board in each exam room and in the waiting room. For babies, we continue to ask parents to book their next appointment prior to leaving our office. We are hoping our efforts will result in better accessibility for parents and increased patient satisfaction.

Suggestions are always welcomed! Please feel free to leave your suggestions here!

8/18/17

Stamford Survey Results

Here are a few of the responses we received:

  • “I have been very happy and satisfied with the quality of the care and attention and response from all the doctors.”
  • “I’ve been coming to Stamford Pediatrics since 2006 and love it.”
  • “I have recommended Stamford Pediatrics to many of my coworkers.”
  • “Stamford Pediatrics does a fantastic job with all 3 of my kids.”

95% of our patients are satisfied with their ability to see a doctor when needed.

96% of our patients are very satisfied with doctors’ responses to questions that they have about their child’s care.

91% of our patients are very satisfied with the quality of instruction and information offered to them by the doctors in regards to diagnosis, treatment, medication, and follow up care.

92% of our patients are very satisfied with their overall care received through this office.

There is always room for improvement! We strive for patients to be very satisfied. Of our surveyed patients, 23% were somewhat satisfied to unhappy with their inability to get an appointment with their preferred provider for a well visit.

As a result, we are concentrating our efforts on educating and assisting our parents by text/emailing recall messages to be able to make their child(ren)’s well appointment with their preferred provider. The July 2016 survey told us that patients were unhappy with their inability to schedule appointments further than 2-3 months in advance. We changed our process to a 4 month window which greatly improved patient satisfaction. Currently, when the appointment schedule becomes available, we send an email alert to patients. This has been helpful but if the parent is not signed up through our website for email alerts, they do not receive the email. Our plan is to use the recently implemented text/email recall system to contact parents for each of their children 3 months before their annual well check-up is due. Our hope is this reminder will prompt parents to contact us to make the appointment while all doctors have availability 3 months in advance. Additionally, we will post a reminder on the bulletin board in each exam room and in the waiting room. For babies, we continue to ask parents to book their next appointment prior to leaving our office. We are hoping our efforts will result in better accessibility for parents and increased patient satisfaction.

Suggestions are always welcomed! Please feel free to leave your suggestions here.

8/18/17